Thank you for choosing Masham! Your satisfaction is our top priority, and we want you to love your purchase. We understand that sometimes things don’t turn out as expected, and that’s perfectly okay! That’s why we proudly offer an easy and hassle-free return policy. If you’re not completely happy with your item, we’re here to help make the return process smooth and straightforward for you. Happy shopping!.
Exchange Policy
If you need a different size or color, just email our customer service at Exchange.Masham@gmail.com with your order number and the details of the exchange. Send the item back via any courier, and we’ll send your replacement within 7 to 10 working days.
Remember, we accept exchanges only for unworn, unwashed items with all original tags. You'll cover shipping costs, and if your desired item is out of stock, we’ll issue a refund. Old items can't be exchanged for new collection pieces.
Damaged or Defective Items:
For damaged or defective items, email us at masham.queries@gmail.com with photos and a description. We’ll resolve it as quickly as possible.
Thank you for choosing us! We appreciate your business